How can we help?

• What is happening to my existing Hudson’s Bay Mastercard®?
• Do I need a Neo Money™ account to get the Neo Secured Credit card?
• Can applying impact my credit score?

• Change your personal account information
• Customize your notifications
• What are bill reminders and notifications?
• Find and use your verification code
• Find and use your verification code
• Can’t log in to your account

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• Reset your password
• What if you get scammed?
• Change your security questions
• Understand and avoid scams
• How to update your Neo app
• Privacy Policy Update (December 2023)

• Find your Neo Invest™️ tax slips
• There's an error on my T5. What should I do?
• Understand your T5
• Annual investing information update

• Activate your physical card
• Add your card to Apple Pay
• Add your card to Google Pay
• View your virtual card
• Expected delivery for your card
• Set up your card’s PIN

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• Manage your card's transaction settings
• Lost, stolen, or damaged card
• Request a replacement card
• Freeze your card
• Reasons your card is declining
• Using your card while travelling

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• How do I dispute a transaction?
• Report unauthorized transactions or fraud
• After you submit a transaction dispute

• View your credit account details
• Set up Auto-Pay for your credit card
• Overlimit fee on your credit card
• Changes to your APR
• Increase your credit limit
• Decrease your credit limit

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• Make a payment to your credit card
• Make a payment to your Neo Secured Credit™️ card
• Processing time for your credit payments
• Overpayment to my credit card
• View your payment due date
• How do I view upcoming due payments?

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• View your credit card statement
• View your credit transactions
• Understanding your credit statements
• How to check your transaction status
• Pending transactions
• Cash advance

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• Add to your security fund
• Can I change the amount of funds I’ve secured?
• How do I increase the credit limit for my secured credit card?
• Is there a minimum/maximum amount of funds to be secured?
• What is Neo Secured Credit?

• Verifying your identity over a video call
• Find your Money account details
• View your Money account balance
• Find the T5 for your Money account
• Find your T5 for your Money account
• Auto-Save to put your savings on autopilot

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• Set up direct deposit for my Money account
• Pay bills from your Money accounts
• Move funds between your Money accounts and external bank accounts
• How do I set up pre-authorized bill payments from my Money account?
• Send, request, and receive Interac e-Transfers®
• Interac e-Transfer® processing time

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• View your Money statements and transactions

• Transfer your TFSA or RRSP to Neo Invest
• How do I set goals for my Neo Invest account?
• Why do you need my personal information?
• What is a TFSA?
• Who is OneVest?

• Depositing into your Neo Invest™ account
• How do I withdraw from my Neo Invest account?
• What is discretionary portfolio management?

• Manage your perks
• Priority Pass lounge
• DragonPass lounge access

• What are Neo Rewards?
• Understand cashback
• View Neo cashback partners
• View your earned rewards
• Cash out your rewards
• What if I didn’t receive my rewards?

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• Check your Hudson’s Bay points
• Missing Hudson’s Bay Rewards points
• Update your Hudson’s Bay Rewards number
• How does the Hudson’s Bay rewards program work?
• What should I do if I don’t receive my Hudson’s Bay Rewards points?
• What happens to my Hudson’s Bay Rewards when I sign up?

• Earn and redeem Asia Miles

• What is a credit score?
• What makes up my credit score?
• Importance of your credit score
• Can applying ‌for a credit product impact your credit score?
• Find the best credit card for your financial goals
• Investing vs. saving