You might be curious to see your earned cashback and want to cash out towards your credit or Money account, or redeem it to shop at the Neo Store.
You can view your earned cashback or rewards points on your Neo app or website. On your credit statements, you can find your rewards in the Rewards section.
How to view your earned rewards
Neo app
- Log in to the Neo app on your mobile device
- Tap the black, pill-shaped icon
- Select cashback or points to view rewards
Web
- Go to member.neofinancial.com and log in to your account
- Select Rewards, then select Wallet
- Select cashback or points to view rewards
Are you missing any rewards?
Missing cashback or points on your recent transaction can be reported for investigation. Before doing so, we strongly encourage you to check how your rewards program works on your Neo card or Hudson’s Bay Mastercard®.
It’s possible that your transaction doesn’t qualify for a cashback or points reward.
Cashback
You’ll get cashback on all your eligible purchases, and it’ll be added to your Neo Wallet.
If you didn’t get a cashback on your recent purchase, then go to Rewards in your Neo app or website to check the Neo partner’s offer conditions.
Do you meet all of the offer conditions? If so, select the relevant transaction and report missing rewards.
Rewards points
You’ll get rewards points for all of your eligible purchases, and the points will be added to your Hudson’s Bay Rewards points.
View your Hudson’s Bay Rewards points in your Neo Wallet.
If you didn’t get rewards points on your recent purchase, then check the offer conditions on the Hudson’s Bay Company website.
Do you meet all of the offer conditions? If yes, reach out to Hudson’s Bay Rewards support at 1 (800) 844-8131.
