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Change your personal account information

  • Updated

You can update your email, phone number, or address directly from your Neo profile. Chat with us to change other information (like your legal name, SIN, or tax details).

Go to your personal details

Your personal details are in the account settings in your Neo profile

Neo app

  1. Log in to the Neo app
  2. In the Accounts tab, tap the Profile icon
  3. Select Personal details


  1. Log in to
  2. Click on the Profile icon and select Account
  3. Click Personal Details

Update your email address

To update the email address associated with your Neo account, you first have to add a secondary email. After you add a secondary email, you can set the secondary email as your new primary email.

  1. Go to your Neo profile
  2. Click Add a secondary email
  3. Enter your new email and click Continue
  4. Enter the 6-digit code sent to your email
  5. Select Edit next to secondary email
  6. Click Make primary email

Update your phone number

You can update your phone number from your Neo profile. You’ll have to verify your new phone number by receiving a text message with a 6-digit code. 

If you can’t log in to your account because you no longer have access to your phone number, call us to log in to your account.  

Update your address

You can update your home address from your Neo profile. If you have a different mailing address for statements or card deliveries, chat with us to change your mailing address.

Contact us to update other personal details

Chat with us to change your SIN, update your legal name, or change other personal details not listed in your Neo profile.


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