You can make instant payments to your Neo credit cards or Hudson’s Bay Mastercard from your Money account. Or you can make a payment from an external bank account. Experience the freedom to staying on top of your payments with Auto-Pay to avoid incurring any interest charges and overlimit fees.
How to make a payment from your Money account
Payments made from a Money account are posted instantly!
Neo app
- Log in to the Neo app on your mobile device
- Go to the Accounts tab, swipe to view Credit, and select your credit account
- Tap Pay now, then select your Money account
- Choose an amount you want to pay
- Tap Transfer to complete your payment
Web
- Go to member.neofinancial.com and log in to your account
- Select Credit from the side menu and select your credit account
- Click on Pay now, then select your Money account
- Choose an amount you want to pay
- Click on Continue to complete your payment
How to make a payment from your external bank account
Payment made from an external bank account may take up to 3 business days (excluding statutory holidays) to be posted. It’s recommended to initiate a payment well before the minimum payment due date.
Neo app
- Log in to the Neo app on your mobile device
- Go to the Accounts tab, swipe to view Credit, and select your credit account
- Tap Pay now, then select Pay now, then select Pay from an external bank account
- Follow the remaining instructions to finish your payment
Web
- Go to member.neofinancial.com and log in to your account
- Select Credit from the side menu and select your credit account
- Click on Pay now, then select Pay from an external bank account
- Follow the remaining instructions to finish your payment
More ways to make a payment
Paying using your cashback
You can transfer the cashback from your Rewards Wallet to your credit account. This can help you to lower your balance to maintain a healthy credit-utilization ratio, but payments using cashback aren’t counted towards a minimum or any payment.
Paying using your security funds
You can’t use security funds to pay off your balance or credit card statement. In extreme circumstances, you can request us to apply your security funds towards your balance, but it’s subject to individual circumstances and your credit card will be cancelled.
Chat with us to submit your request to apply your security funds towards your balance.
Interest charges and fees
Interest charges
We understand that unexpected circumstances can happen to anyone, but don’t let a late or missed minimum payment drain your wallet because it could result in interest charges and other fees.
Set up Auto-Pay to enjoy the stress-free payment experience making it easy for you to stay organized and in control.
Overlimit fees
Exceeding your credit limit can result in fees, and this may put a strain on your finances. It’s crucial to stay proactive and monitor your spending to avoid going over your credit limit so that you don’t incur an overlimit fee.
Here’s an article about overlimit fee and how you can do to avoid them.
The overlimit fee doesn't apply if you’re residing in Quebec.
