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Expired or declined Interac e-Transfer requests®

  • Updated

If you have sent an Interac e-Transfer® request and the transfer doesn’t deposit into the contact’s (recipient) account, Neo will automatically refund the amount to your Neo Everyday account.

Expired Interac e-Transfer requests

When you send an Interac e-Transfer to a contact, the recipient has 30 days to accept the transfer before it expires. If the transfers expires, Neo will automatically refund the amount to your Neo Everyday account.

Declined Interac e-Transfer requests

If you send an Interac e-Transfer to a contact, the recipient declines the transfer, Neo will automatically refund the amount to your Neo Everyday account.

Common reasons for Interac e-Transfer refunds

Neo may refund your Neo Everyday account for sent Interac e-Transfer requests. Here are some common reasons:

  • Transfer cancelled in the Neo app or website
  • Transfer declined by the contact (recipient)
  • Security question was answered incorrectly by the contact (recipient)
  • Transfer expired after 30 days

If you’re missing a refund for your sent Interac e-Transfer, chat with us.

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