A credit statement is a summary of all transactions, applicable fees, and interest charges for a statement period. You can view statements online from your Neo account for free. Paper statements are also available for a monthly fee of $2.50.
Values on credit statements
Debits show incoming money and credits show outgoing money. Neo's statements use positive values for debits and negative values for credits.
Plus (+) or positive symbol
It's a debit in the Payment, Account Summary, and Transactions sections, but a credit in the Rewards section.
Minus (-) or negative symbol
It’s a credit in the Payment, Account Summary, and Transactions sections, but a debit in the Rewards section.
Payment
New Balance
Your statement balance for the statement period that needs to be paid in full to avoid interest charges.
Minimum Payment
You need to pay this amount to keep your account in good standing, but interest is still charged.
Due Date
Your statement balance should be received before the due date to avoid interest charges and keep your account in good shape.
Rewards
Cashed Out
The total rewards amount cashed out to your credit account, Money account, or the Neo Store.
Total Available
The total rewards amount that is available for you to cash out.
Account Summary
Previous Amount Owing
The previous amount owing was the last statement balance.
(-) Payments
The sum of payments that Neo received from you during the statement period.
New Purchases & Debits
The sum of your spending during the statement period.
(-) Rewards & Credits
The sum of your returns to any merchant during the statement period.
(-) Rewards & Cashed Out
The total rewards amount cashed out to your Credit, Money account, or the Neo Store during the statement period.
Cash Advances
The amount of cash advances you've taken out during the statement period.
Fees
Any fees (such as rush card replacements, perks subscriptions, or paper statement fees) that were charged to you during the statement period.
Interest
The total interest charged for any overdue balances, or cash advances taken out during the statement period.
New Owing Amount
The amount you owe on the current statement period.
Total Credit Limit
The amount you can spend on your credit account.
Credit Available
The amount currently available to you for spending. To calculate this amount, subtract the New Amount Owing from your Total Credit Limit.
Amount Past Due
Any missed Minimum Payments from your past statement periods.
Amount Over Credit Limit
The amount you’ve spent beyond your credit limit.
Annual Interest Rate (Purchases)
The annual interest rate you’re charged on your unpaid balance.
Annual Interest Rate (Cash Advances)
The annual interest rate you’re charged from the day you’ve withdrawn cash from the ATM.
Transactions
Debit and credit transactions
Debit transactions are purchases, cash advances, and credit transactions are refunds, payments, or cash out rewards.
Refunds are not considered payments towards your credit account. You’re expected to pay a minimum payment towards your credit account on each statement period.
Payments to your credit account
Payments can take up to 5 business days to be processed on your account.
To make instant payments, get a Money account.
