Use your virtual card for online purchases by viewing your card’s details. You can also add the card to your Apple Wallet or Google Wallet to use it for in-store transactions.
To withdraw cash from an ATM, you need to use your physical card.
How to view your virtual card details
View your virtual card details to make online transactions. If you're waiting for your physical card, the virtual card is a convenient alternative. If your physical card expires, the virtual card updates automatically with new details.
Neo app
- Log in to the Neo app
- In the Accounts tab, select All
- Select your account, tap Card, and then tap Manage
- Tap View
- Enter your password or scan biometrics to view your virtual card details
Web
- Log in to member.neofinancial.com
- Select Cards from the left-side menu
- If you have multiple cards, select your card with the left-side or right-side arrows
- Click on Show details
- Enter your password or scan biometrics to view your virtual card details
Use your virtual card
You can use your virtual card for in-store or online transactions by providing your card information (card number, CVC, and expiry date).
Add your card to your mobile wallet
Add card to your mobile wallet to make in-store transactions. You just need to add your card to your Apple Wallet or Google Wallet. The tap limit for each transaction is $250.
After activating your physical card, your virtual card details will automatically update to match your physical card. You'll may need to re-add your card to your mobile wallet.