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View your virtual card

  • Updated

Use your virtual card for online purchases by viewing your card’s details. You can also add the card to your Apple Wallet or Google Wallet to use it for in-store transactions.

To withdraw cash from an ATM, you need to use your physical card.

How to view your virtual card details

Virtual cards can be used right away and you don’t need to wait on your physical card to make purchases.

Neo app

  1. Log in to the Neo app
  2. In the Accounts tab, go to All then scroll down and select your card
  3. Tap View
  4. Enter your password or scan biometrics to view your virtual card details

Web

  1. Log in to member.neofinancial.com
  2. Select Cards from the side menu
  3. If you have multiple cards, select your card with the left-side or right-side arrows
  4. Click on Show details and enter your password or scan biometrics to view your virtual card details

Use your virtual card

You can use your virtual card for in-store or online transactions by providing your card information (card number, CVC, and expiry date). 

Add your card to your mobile wallet

Add card to your mobile wallet to make in-store transactions. You just need to add your card to your Apple Wallet or Google Wallet. The tap limit for each transaction is $250. 

After activating your physical card, your virtual card details will automatically update to match your physical card. You'll may need to re-add your card to your mobile wallet.

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