Generate account statements on demand for your Neo Money™ accounts (including Neo Everyday and Neo High-Interest Savings accounts). Account statements show your opening balance, closing balance, bill payments, interest earned on deposits, and cashback earned from purchases made with a Neo Money™ card.
View Neo Money™ account statements
Monthly statements are available online for each Neo Everyday and Neo High-Interest Savings account.
Neo app
- Log in to the Neo app
- Select Money from the top and select your Money account
- Tap Details and select View statements
- Select the date of the statement to view
Web
- Log in to member.neofinancial.com
- Click on Money and select your Money account
- Scroll down and select Statements
- Select the date of the statement to view
Paper statements aren’t available for Neo Money™ account
To get a physical copy of your Neo Money™ accounts (including Neo Everyday and Neo High-Interest Savings accounts) statements, log in to the Neo app or website to download statements as PDFs.
Can’t view your Neo Money™ account statements?
Try to view your Neo Money™ accounts (including Neo Everyday and Neo High-Interest Savings accounts) statements from a different device. If you’re still unable to view your account statements, contact us to seek further assistance.
View Neo Money™ account transactions
All transactions (including deposits, withdrawals, interest earned, and purchases made with a Neo Money™ card) are listed in each Neo Everyday account.
Neo app
- Log in to the Neo app
- Select Money from the top and select your account
- Scroll down until you find the recent transactions
Web
- Log in to member.neofinancial.com
- Click on Money and select your account
- Scroll down in the Transactions to find the recent transactions
Alerts for Neo Money™ account transactions
You can be notified when there’s new account activity on your Neo Money™ accounts (including Neo Everyday and Neo High-Interest Savings accounts). Personalize the type of notifications that you’d like to receive from the Neo app or website.
Transaction data for Neo Money™ accounts
Neo Money™ accounts (including Neo Everyday and Neo High-Interest Savings accounts) currently don’t support CSV (comma-separated values) downloads. Log in to the Neo app or website to save statements as PDFs.
Don’t recognize a transaction on your Neo Money account?
If you notice a transaction that you didn’t make, freeze your Neo Money™ card right away so no one can use your card to make further transactions. Report unauthorized transactions directly from the Neo app or website.
Transaction fees for the Neo Money™ card
Enjoy unlimited everyday transactions with your Neo Money™ card. If you make a purchase abroad, a 2.50% foreign exchange conversion fee applies and ATM cash withdrawal incurs an additional $5.00 ATM fee. ATM cash withdrawals within Canada will incur a $2.50 ATM fee.
Neo doesn't charge any ATM fees for cash withdrawals using the Neo Money™ card. The foreign exchange conversion fee is based on the Mastercard® International foreign currency exchange rates.
FAQs
Can I request paper statements for my Neo Money account?
Currently, paper statements aren't available for the Neo Money account. To save and print your Neo Money accounts (including Neo Everyday and Neo High-Interest Savings accounts) statements:
- View the monthly account statement
- Select the Save icon to download the PDF document
- Open the downloaded PDF and print it
How can I request a letter from Neo confirming the balance of my Neo Money accounts?
Chat with us to request a letter (for immigration) from Neo confirming the balance of your Neo accounts (including Neo Everyday account and High-Interest Savings account).