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View your Neo Money account statements and transactions

  • Updated

Generate account statements on demand for your Neo Money™ accounts (including Neo High-Interest Savings accounts). Account statements show your opening balance, closing balance, bill payments, interest earned on deposits, and cashback earned from purchases made with a Neo Money™ card.

View Neo Money account statements

Monthly statements are available online for each Neo Money™ account. 

Neo app

  1. Log in to the Neo app
  2. Select Money from the top and select your Money account
  3. Tap the three dots and select View statements
  4. Select the date of the statement to view

Web

  1. Log in to member.neofinancial.com
  2. Click on Money and select your Money account
  3. Scroll down and select Statements
  4. Select the date of the statement to view

Paper statements aren’t available for Neo Money account

To get a physical copy of your Neo Money™ account (including Neo HISA) statements, log in to the Neo app or website to download statements as PDFs. 

Can’t view your Neo Money account statements?

Try to view your Neo Money™ account statements from a different device. If you’re still unable to view your account statements, contact us to seek further assistance.

View Neo Money account transactions

All transactions (including deposits, withdrawals, interest earned, and purchases made with a Neo Money™ card) are listed in each Neo Money™ account. 

Neo app

  1. Log in to the Neo app
  2. Select Money from the top and select your Money account
  3. Scroll down until you find the recent transactions

Web

  1. Log in to member.neofinancial.com
  2. Click on Money and select your Money account
  3. Scroll down in the Transactions to find the recent transactions

Alerts for Neo Money account transactions

You can be notified when there’s new account activity on your Neo Money™ account. Personalize the type of notifications that you’d like to receive from the Neo app or website.

Transaction data for Neo Money accounts

Neo Money™ accounts currently don’t support CSV (comma-separated values) downloads. Log in to the Neo app or website to save Neo Money™ account statements as a PDFs.

Don’t recognize a transaction on your Neo Money account?

If you notice a transaction that you didn’t make, reeze your Neo Money™ card right away so no one can use your card to make further transactions. Report unthorized transactions directly from the Neo app or website.

Transaction fees for the Neo Money card

Enjoy unlimited everyday transactions with your Neo Money™ card. If you make a purchase abroad, a 2.50% foreign exchange conversion fee applies and ATM cash withdrawal incurs an additional $5.00 ATM fee. ATM cash withdrawals within Canada will incur a $2.50 ATM fee.

Neo doesn't charge any ATM fees for cash withdrawals using the Neo Money™ card. The foreign exchange conversion fee is based on the Mastercard® International foreign currency exchange rates.

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