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Your profile

Apply for a new product

  • If I want the Hudson’s Bay Mastercard® with Secured Card, can I apply in store?
  • Can applying impact my credit score?

Manage your profile

  • Change your personal account information
  • Update your name or date of birth
  • Update your SIN and tax information
  • Can't log in to your Neo account
  • Verify your devices
  • Edit your notification preferences

See all 11 articles

Security essentials

  • Reset your Neo account password
  • What if you get scammed?
  • Privacy mode for your account balances
  • Together we can beat scams
  • Protection for unauthorized card transactions
  • How to update your Neo app

Tax forms and documents

  • Tax slips for Neo Money accounts
  • Find tax slips and fee statements for your Neo Invest account
  • When your T5 slip will be available
  • Report an error on tax slips
  • Understand your T5
  • Annual investing information update

News and policy updates

  • Update on the Hudson's Bay Mastercard (March 2025)
  • Information on a potential Canada Post service disruption
  • Neo Privacy Policy Update (August 1, 2024)
  • Changes to the Neo High-Interest Savings Account Agreement and Disclosure Statement (August 2024)
  • Updates to the Neo Rewards Policy (August 2024)
  • Updates to cashback rewards (July 2024)

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