If you pay more than what you owe on your credit card, your credit account will show a negative balance. Overpayments to your credit card can be used towards future purchases.
What can you do after an overpayment
If you overpaid your credit account and now have a negative balance, you can use your overpaid balance towards future purchases.
Refunds for overpayments
Refunds for overpayments depend on the amount and how you made the payment:
- If you overpaid from a Neo Everyday account and the amount is over $200, chat with us to request a refund.
- If you overpaid from an external account, reach out to your financial institution to request a payment reversal.
A payment reversal typically takes around 4 weeks to process.
Manage your credit card payments
To make it easy to pay the right amount towards your credit card, you can set up Auto-Pay.
Set up Auto-Pay
You can avoid late fees and pay the exact balance owing using the Auto-Pay feature. This allows you to set up automatic payments from your Neo Everyday account.
Set up Auto-Pay to make sure your payments are always on time and you only pay what you owe.