Direct deposits, also known as Electronic Fund Transfers (EFTs), can be made to your Neo Money™ account (including the Neo Everyday account and Neo High-Interest Savings account). Use your account information (account number, transit number, and institution number) to set up direct deposits. You can download a PDF with your account details from your account.
Find your direct deposit information
Go to the Neo Everyday or Neo High-Interest Savings account details to view the information needed for direct deposits (account number, transit number, and institution number).
Neo app
- Log in to the Neo app
- Tap on Money and select an account
- Tap Details, and select Account details
- To download a PDF with your direct deposit information, tap Download PDF
Web
- Log in to member.neofinancial.com
- Click on Money and select an account
- Select Details
- To download a PDF with your direct deposit information, click on Download PDF
Holds for direct deposits
Direct deposits from employers into the Neo Everyday account are typically available immediately. In some cases, direct deposits may be held for up to 5 business days for further review.
Direct deposits into Neo High-Interest Savings accounts or JA Money accounts can be held for 3-5 business days.
Weekends and public holidays aren't considered business days.
You can view the available, pending, and held balances from the account details of each Neo Money™ account.
Chat with us if your transfer has exceeded 5 business days.
Void cheques for direct deposit information
To provide your direct deposit information, you can download a PDF with the account information for your Neo Everyday account or Neo High-Interest Savings account (account number, transit number, and institution number). Go to your account details and select Download PDF and share it with your employer, government agencies, or other entities to set up direct deposit.