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Activate your Travel perks

  • Updated

If you've subscribed to Travel perks, you need to set it up before you can start using them.

To use travel insurance, subscribe to Travel perk before making eligible travel-related purchases, and maintain the Travel perk subscription throughout your trip to submit travel insurance claims.

The Travel perks is not available in Quebec.

Priority Pass membership

You’ll have Priority Pass standard membership that allows you to pay ‌exclusive member visit fees to access an airport lounge per visit.

To use the Priority Pass membership, activate your Priority Pass account. You’ll receive instructions to your email when you subscribe to the Travel perk, or you can find instructions in the Priority Pass membership article.

SmartDelay

After you register your flight, SmartDelay gives you complimentary access to airport lounges if your flight is delayed by one hour or more.

Register your flight

You’ll receive a SmartDelay ID via ‌email after you’ve added Travel perks to your card.

  1. Go to SmartDelay 
  2. Enter your SmartDelay ID
  3. Select Start Registration, and follow the instructions to register your flight details

Register your flight details with SmartDelay at least 24 hours before your departure to make the flight eligible for a complimentary airport lounge visit.

Travel insurance coverage

Travel perks offer emergency travel medical aid, flight delays, car rental protection, and trip cancellations. Explore the insurance documents to understand coverage details, exclusions, and steps to submit a claim.

Use your card for travel purchases

Before you can make any eligible travel purchases, such as booking flights, renting a car, or reserving a hotel, you must have a subscribed ‌Travel perk and continue to maintain the subscription throughout your trip.

If you subscribe to Travel perks after making a purchase on your card or cancel the subscription before the trip's completion, then you will not be able to submit a claim.

Submit a travel insurance claim

All claims must be reported to 1 (888)-552-3236 within 48 hours of any loss occurring. You’ll be provided with further instructions to submit a travel insurance claim.

More ways to earn cashback

Earn cashback when you use your card for foreign purchases and at travel partners.

Foreign transactions

When you're subscribed to Travel perks, you can earn cashback when you pay in a foreign currency using your card. You won’t receive any cashback if you pay in Canadian Dollars or if you withdraw cash from an ATM abroad.

Travel partners

Subscribe to the Travel perks to earn cashback on flights, hotels, car rentals, and more when you use your card at travel partners. Explore Neo’s partners to find cashback offers.

Add Travel perk to your card

Neo app

  1. Log in to the Neo app
  2. Tap Perks, then select your card
  3. Select Travel
  4. Tap Subscribe, then go to your email to confirm the subscription

Web

  1. Log in to member.neofinancial.com
  2. Click on Perks, then select your card
  3. Select Travel
  4. Click on Subscribe, then go to your email to confirm the subscription

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