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61 articles
- Apply for a personal loan
- Eligibility requirements for the Neo products
- Get a credit card from Neo
- Get a secured credit card
- Get the Neo Everyday account
- Get the Neo Money card
- Sign up for a Neo Invest account
- Application or account information review
- What information do I need when I apply for Neo Invest?
- Why weren't you approved for the Neo product?
- Valid ID types
- Verify your identity
- Alternative identity verification for Quebec customers
- Verification requirements for new applications
- Tips to verify your identity
- Tips to taking a good selfie
- Get the Neo Chequing account
- Change your personal information
- Update your name or date of birth
- Update your SIN and tax information
- Can't log in to your Neo account?
- Verify your devices
- Edit your notification preferences
- Edit your preferences for reminders and alerts
- Transfer limits and spending limits
- How Neo manages your account data
- What to do if an account holder passes away?
- How to contact Neo Financial
- Close your account
- Update to the agreements for the Neo Savings account (March 2026)
- Tax slips for Neo accounts
- Find tax slips and fee statements for your Neo Invest account
- When your T5 slip will be available
- Report an error on tax slips
- Understand your T5
- Annual investing information update
- Changes to the fees for additional cards (Neo Mastercard and Neo World Mastercard)
- Tap limits were increased to $400
- Change to the Neo High-Interest Savings account interest rate (December 2025)
- Changes to account numbers for the Neo Everyday and Neo High-Interest Savings accounts (September 2025)
- Updates to agreements and policies (June 2025)
- Update on the 2025 Canada Post service disruption
- Neo Privacy Policy Update (August 1, 2024)
- Updates to the Neo Rewards Policy (August 2024)
- Updates to our bill pay service
- Spring updates to credit accounts (April 2024)
- Changes to your Cathay World Elite® Mastercard Cardholder Agreement (April 2024)
- Changes to the Neo Financial Mastercard Disclosure Statement, Rate & Fee Schedule (July 2024)
- Updates to the Neo Rewards Policy (March 2024)
- Updates to agreements and policies (Quebec only)
- Updates to agreements and policies (except Quebec)
- What's changing with our chat
- Neo Help Centre has moved
- Updates to the Neo Privacy Policy (July 2026)
- Changes to the Neo World Elite Mastercard and Neo World Mastercard (June 2026)