If you’re eligible, Neo will send you an offer to increase your credit limit. This is for eligible Neo cardholders offered in the app and in email (if you’re subscribed to marketing promotions).
Your email shows the credit limits you’re eligible for. There are two amounts to know:
Minimum credit limit increase: The guaranteed credit limit increase you'll be offered.
Bonus credit limit increase: The additional credit limit increase if you complete your step by the deadline.
Your credit limit increase offer includes a guaranteed minimum amount, plus a bonus. Complete the step outlined in your email to receive the full increase (minimum + bonus). You’ll still receive the guaranteed minimum amount even if you don’t complete the step. You can also check the Neo app for details.
For credit limit increases outside this offer, see Increase your credit limit.
If you don't complete the step in your email
If you don't complete your step by the offer date, your offer will still include the minimum credit limit increase shown in your email. It won't include the bonus amount.
If your email is about moving your pay to Neo
For this offer, you need at least $1,000 in qualifying payroll deposited in your Neo Chequing account by the offer date¹. Deposits must arrive during the offer period.
Use a Neo Chequing account (not Neo Savings) for your payroll direct deposit.
Log in to your employer's payroll portal and update your direct deposit to Neo.
Receive at least $1,000 in qualifying payroll into your Neo Chequing account by the offer date.
For step-by-step help with opening a Neo Chequing account, finding your direct deposit details, updating your employer, and what counts as qualifying payroll, see Switch your pay to Neo.
Moving your pay helps Neo understand your income. Neo uses that information, along with other factors, when making credit decisions.
If your email is about Build or Grow
Build and Grow both count for this offer². Subscribing to either one before the deadline qualifies for a bonus credit limit increase.
Log in to the Neo app.
Go to memberships and compare Build and Grow.
Subscribe to Build or Grow by the offer date.
For plan details and pricing, see How do Neo memberships work?. You pay membership fees even if you don't get the maximum amount on your credit limit offer.
What happens after you complete your step
Neo will review your account during the offer period to confirm you’ve completed all steps.
If Neo sees that you completed your step
Your offer will include the minimum amount plus the bonus amount (up to the maximum amount shown in your email).
If Neo doesn't see that you completed your step
Your offer will still include the minimum amount shown in your email.
Either way, Neo will notify you of your credit limit increase by the offer date. Review the offer and accept your new limit in the app.
Keeping your higher limit
Move your pay: Keep receiving qualifying payroll into Neo Chequing. If qualifying payroll stops, Neo may lower your credit limit.
Membership: Keep an eligible Build or Grow membership. If your membership ends or is cancelled, Neo may lower your credit limit.
Who can get this limited-time offer
You must:
Be the age of majority in your province or territory
Live in Canada
Have a Neo credit card in good standing
Have received this offer by email from Neo
¹ Conditions apply. Limited offer for eligible campaign recipients that 1. hold an active Neo credit card in good standing; and 2. maintain at least $1,000 or more in qualified payroll direct deposits into your Neo Chequing account per month. The bonus credit limit increase amount requires a qualifying payroll deposit received into your Neo chequing account. A qualifying payroll deposit is an eligible direct deposit identified by one of the following EFT transaction codes assigned by the sending institution: payroll (200-207), pension (230-233), retirement income (272), insurance (330), and government benefits (300, 310-313, 315-318, 328, 600, 603, 606, 607, 611, 612). Neo's determination of transaction type is final. Not all incoming EFT credits qualify. Once your qualifying deposits are detected, Neo will apply the guaranteed $1,000 credit limit increase and/or bonus credit limit increase offer to your account, and we will send you a notification to review and accept your new limit. The final amount may be higher based on your credit profile at the time of assessment. Neo reserves the right to modify or cancel this offer at any time. See the Neo app or email for full terms.
² Conditions apply. Limited offer for eligible campaign recipients that 1. hold an open active Neo credit card in good standing; and 2. subscribe to either Neo Build or Neo Grow membership (the “Eligible Membership”). See the Neo app or email for full terms.
Neo will apply a guaranteed minimum credit limit increase as shown in your offer. If Neo detects that you started an Eligible Membership during the Campaign Period, Neo will also apply the additional amount shown in your offer. Neo will apply the credit limit increase to your account and send you a notification to review and accept your new limit.
To keep the increased credit limit, you must maintain an Eligible Membership. If your membership ends, is cancelled, or is no longer active, Neo may reduce your credit limit. Neo reserves the right to modify or cancel this offer at any time.