News and policy updates
Learn about any changes made to policies or agreements.
19 articles
- Tap limits were increased to $400
- 2026 Emergency Fund Challenge: Save to win $10,000
- Change to the Neo High-Interest Savings account interest rate (December 2025)
- Changes to account numbers for the Neo Everyday and Neo High-Interest Savings accounts (September 2025)
- Updates to agreements and policies (June 2025)
- Update on the 2025 Canada Post service disruption
- Neo Privacy Policy Update (August 1, 2024)
- Updates to the Neo Rewards Policy (August 2024)
- Updates to our bill pay service
- Spring updates to credit accounts (April 2024)
- Changes to your Cathay World Elite® Mastercard Cardholder Agreement (April 2024)
- Changes to the Neo Financial Mastercard Disclosure Statement, Rate & Fee Schedule (July 2024)
- Updates to the Neo Rewards Policy (March 2024)
- Updates to agreements and policies (Quebec only)
- Updates to agreements and policies (except Quebec)
- What's changing with our chat
- Neo Help Centre has moved
- Updates to the Neo Privacy Policy (July 2026)
- Changes to the Neo World Elite Mastercard and Neo World Mastercard (June 2026)