To help keep your Neo account secure, you'll be asked to verify the device you're logging in from by entering in a verification code sent to your phone. Neo uses two-factor authentication (2FA) by sending a verification code to your phone.
You'll get a text message to your mobile number registered with your Neo account. If the phone number is a landline, you'll receive an automated phone call.
Warning: Never share your verification code with anyone. The Neo team will never ask you for a verification code.
How to verify a device
Every time you log in to an unrecognized device, you'll be asked to enter a verification code. The code will be sent to your phone. After you enter the code, you can choose to remember the device so you don't have to enter a verification code next time you log in with that device.
Neo app
Log in to the Neo app
A verification code is sent through a text message or phone call
Enter the code you received
Select Always trust if you want to avoid entering your code in the future, or select Trust once if you want to enter your code when you log in
Web
Log in to member.neofinancial.com
A verification code is sent through a text message or phone call
Enter the code you received
Select Always trust if you want to avoid entering your code in the future, or select Trust once if you want to enter your code when you log in
If you didn’t receive a code, select Didn’t receive a code?
Note: Whenever you log in with a new or untrusted device, a new verification code will be sent to you.
Didn't receive the verification code?
Contact us at 1 (855) 636-2265 to get help with the verification code.
Manage your verified devices
You can view your verified devices by going to your Security settings and selecting Verified devices. You can remove any verified devices on the Neo app by selecting a device and selecting Forget this device. This feature is currently only available on the Neo app (not the website).
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Reach out for support
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