You can edit notification preferences for Transactions, Reminders & Alerts, Payments, Promotions, Recommendations, and Neo Tips. Your notifications and emails for your monthly statement cannot be turned off.
You can choose to Allow these notifications and pick Where you receive these notifications (push notification or email). Based on the type of notification you’re trying to edit, there can also be Options to customize your preferences.
Log in and select the Profile icon on the Neo app or website to edit your notification preferences.
How to edit your notification preferences
You can change your notification preferences on the Neo app or website.
Neo app
- Log in to the Neo app
- Tap the person-shaped icon 👤
- Under Preferences, tap Notifications
- Select a type of notification
Web
- Log in to member.neofinancial.com
- Click on the person-shaped icon 👤, then select Preferences
- Select Notifications and click on the type of notification
You’ll receive payment reminders for your credit account, regardless of whether a payment has been received or not. Here's what bill reminders and notifications are.