Reminders & Alerts for credit products inform you about upcoming payment due dates and when you’re approaching your credit limit. The Reminder & Alerts push notifications are enabled by default, but not the email notifications.You can edit preferences in Notifications on your Neo app or website.
How to edit preferences for Reminders & Alerts
Payment reminders for your credit card are automatically set to 7 days before your due date. You’ll receive a credit limit approaching alert when you’re $100 away from reaching your credit limit on your credit card.
Neo app
- Log in to the Neo app
- Tap the person-shaped icon 👤
- Under Preferences, tap Notifications
- Select Reminders & Alerts
- Tap Credit payment due or Credit limit approaching to edit preferences
Web
- Log in to member.neofinancial.com
- Click on the person-shaped icon 👤, then select Preferences
- Select Notifications and click on the type of notification
- Select Reminders & Alerts
- Click on Credit payment due or Credit limit approaching to edit preferences
Receiving reminders when payments are made
If you have enabled your Reminders & Alerts notifications, you will receive a notification for your upcoming payment due date. These notifications only depend on the due date and will not be affected if the payment has already been initiated.