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How to contact Neo Financial

  • Updated

We're happy to assist you with any issues or questions you may have. The fastest way to contact us is through chat.

Chat with us

Start a chat and the Neo Virtual Assistant can help you 24/7. Specialists are available every day from 7 am to 8 pm MST.

You’ll need to log in to your account to start a chat session. Are you having trouble logging in? Here’s what to do if you can’t log in.

More ways to connect

For fraudulent transactions

Issues with unauthorized transactions will need to be resolved with a Specialist on call. This is specific to cases where your account may be compromised.

For issues with fraud or account security, contact us at 1-855-636-2265.

Support for managing debt and insolvency

We understand that dealing with debt and insolvency can be challenging. Contact our Credit Services team to explore options for you at 

File a complaint

To file a complaint, email us at 

Privacy concerns

We appreciate your trust and we are committed to addressing issues related to privacy. Contact us at

Questions about estates

If you're a trustee, Power of Attorney, or have questions related to estates, our team is here to assist you. Contact us at


For consumer collections and recovery matters, connect with us at

Information requests

For legal information requests (including law enforcement, Office of the Public Guardian, or other matters), contact us at

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