We're happy to assist you with any issues or questions you may have. The fastest way to contact us is through chat.
Chat with us
Start a chat and the Neo Virtual Assistant can help you 24/7. Specialists are available every day from 7 am to 8 pm MST.
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More ways to connect
For fraudulent transactions
Issues with unauthorized transactions will need to be resolved with a Specialist on call. This is specific to cases where your account may be compromised.
For issues with fraud or account security, contact us at 1-855-636-2265.
Support for managing debt and insolvency
We understand that dealing with debt and insolvency can be challenging. Contact our Credit Services team to explore options for you at creditservices@neofinancial.com.
File a complaint
To file a complaint, email us at complaints@neofinancial.com.
Privacy concerns
We appreciate your trust and we are committed to addressing issues related to privacy. Contact us at privacy@neofinancial.com.
Questions about estates
If you're a trustee, Power of Attorney, or have questions related to estates, our team is here to assist you. Contact us at estates@neofinancial.com.
Insolvency
For consumer collections and recovery matters, connect with us at insolvency@neofinancial.com.
Information requests
For legal information requests (including law enforcement, Office of the Public Guardian, or other matters), contact us at personalinforequests@neofinancial.com.
