Neo values transparency and wants to be upfront about how we manage data. Due to government regulations, Neo retains your account data for five years. Our top priority is to safeguard your account data. If you’re current Neo member or you have ended your relationship with us, your account data will still be protected.
Your data is retained for five years
Government regulations, including anti-money laundering laws, require Neo to keep your account data for at least five years for record-keeping purposes. Rest assured, Neo is committed to safeguarding the confidentiality and privacy of your account information at all times.
Our stringent security protocols ensure the safety and privacy of all data, and we always maintain its confidentiality and integrity.
Deleting your account data
If you’re a current Neo member or you’ve ended your relationship with us, we’re unable to delete your account data. We’re required by government regulations, including anti-money laundering laws, to retain your personal and account information for at least five years.