All the details of any limits (like transfer limits or card spending limits) are available in the account's disclosure statement, rate, and fee schedule. View the legal agreements and disclosures for more information.
Card spending limits
There are limits on the total amount you can spend every day using a Neo credit card or Neo Money™ card. For the credit cards, the daily spending limit is higher than the maximum credit limit (so it's only possible to reach the daily spending limit if you make an extra payment to your card and have a positive balance).
Daily spending limits for credit cards
- Neo Mastercard: $15,000
- Neo World Mastercard®: $20,000
- Neo World Elite® Mastercard: $35,000
Daily spending limit for the Neo Money card
- Neo Money card: $10,000
Neo Everyday account transfer limits
Your Neo Everyday account has transfer limits for the Interac e-Transfer® requests, electronic fund transfers (EFTs) and bill payments.
Interac e-Transfer® limits
- Transaction maximum: $3,000
- Daily maximum: $10,000
- Weekly maximum: $10,000
- Monthly maximum: $20,000
Electronic fund transfer limits
- Maximum outbound transaction to an external bank: $30,000
- Maximum inbound transaction from an external bank: $100,000
Bill payment limits
- Maximum payment: $25,000
Neo Cash account transfer limits
Your Neo Cash account has the transfer limits for electronic funds transfers (EFTs).
Electronic fund transfer limits
- Maximum outbound transaction to an external bank: $30,000
- Maximum inbound transaction from an external bank: $100,000
Neo High-Interest Savings account transfer limits
Your Neo High-Interest Savings account has the transfer limits for electronic funds transfers (EFTs).
Electronic fund transfer limits
- Maximum outbound transaction to an external bank: $30,000
- Maximum inbound transaction from an external bank: $100,000
Frequently asked questions about account limits
Can I request to increase or change my transfer limits?
No, transfer limits can't be adjusted upon request. If you’ve reached your transfer limit, you’ll need to wait for the limit to reset before making another transfer.
When do my transfer limits reset?
Your transfer limits will be reset based on the last transaction that exceeded your limit. Here’s how it works:
- Daily limit: If you exceed your daily limit at 2:30 pm, your daily limit will reset after 24 hours at 2:30 pm the next day
- Weekly limit: If you exceed your weekly limit on a Tuesday at 10:00 am, your weekly limit will reset at 10:00 am the following Tuesday
- Monthly limit: If you exceed your monthly limit on the 15th day of the month at 2:00 pm, your monthly limit will reset at 2:00 pm on the 15th of the following month