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How to contact Neo Financial

  • Updated

We're happy to assist you with any issues or questions you may have. The fastest way to contact us is through chat.

Chat with us

Start a chat and the Neo Virtual Assistant can help you 24/7. Specialists are available every day from 7am to 8pm MT.

You’ll need to log in to your account to start a chat session. Are you having trouble logging in? Here’s what to do if you can’t log in.

More ways to connect

For issues with fraud or account security

Call the Neo team at 1-855-636-2265 if you have issues related to account security. 

If you notice unauthorized transactions made with your card, you can freeze your card and report unauthorized transactions online

Troubles logging in?

If you're unable to log in to your Neo account, try resetting your Neo password or call us at 1-855-636-2265.

Support for managing debt and insolvency

We understand that dealing with debt and insolvency can be challenging. Chat with us to explore the best options for your situation.

Privacy concerns

We appreciate your trust and we are committed to addressing issues related to privacy. Contact us at privacy@neofinancial.com.

Questions about estates

If you're a trustee, Power of Attorney, or have questions related to estates, our team is here to assist you. Contact us at estates@neofinancial.com.

Insolvency

For consumer collections and recovery matters, connect with us at insolvency@neofinancial.com.

Information requests and production orders

For legal information requests (including law enforcement, Office of the Public Guardian, production orders, or other matters), contact us at personalinforequests@neofinancial.com.

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1-855-636-2265