View the PIN for your card

Your 4-digit PIN can be viewed from the Neo app or website. To view your PIN you just need to log in, select your card, and choose Settings.

When do you need to enter your PIN

When you insert your card to complete a transaction, you’ll always be asked to enter the 4-digit PIN for your card. You’ll need your 4-digit PIN for in-store transactions over $250 and for ATM transactions.

How to view the PIN for your card

You can view your PIN by logging in to the Neo app or website. 

Neo app

1. Log in to the Neo app
2. In the Accounts tab, select All
3. Select your account, tap Card, and then Manage
4. Tap the three dots and select View your PIN
5. Enter a 4-digit PIN to change your PIN

Web

1. Log in to member.neofinancial.com
2. Click on Cards from the left side menu
3. Click on the arrows to select your card
4. Scroll down to Security & Help and select View your PIN
5. Enter your Neo account password to view your PIN

Change your PIN

You can change your PIN from the Neo app or website.