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Change the PIN for your card

  • Updated

To change your PIN, go to the Neo app or website. You’ll need your current PIN to set a new PIN for your card.

How to set up a new PIN

You’ll need your current PIN to set up a new 4-digit PIN for your card. Here’s a step-by-step guide to view your PIN. If you can’t log in, reset your Neo account password.

If you have more than one card, create different 4-digit PINs for each card

Neo app

  • Log in to the Neo app
  • In the Accounts tab, go to All
  • Scroll down and select your card
  • Tap Settings, then select Change your PIN
  • Enter a 4-digit PIN to change your PIN

Web

  • Log in at member.neofinancial.com
  • Click on Cards from the left side menu
  • Click on the arrows to select your card
  • Scroll down to Security & Help and select Change your PIN
  • Input a 4-digit PIN to change your PIN

3 failed attempts to set up a new PIN will lock your Neo account for 24 hours.

How to activate a new PIN

To activate your new PIN, use your previous PIN to make one purchase.

  • Insert your card into the payment terminal
  • Enter your previous PIN to complete a purchase
  • Use the new PIN for your future purchases

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