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Add a card to your mobile wallet

  • Updated

A fast and simple way to pay for your in-store purchases is with Apple Pay and Google Pay. Select your card by scrolling down on the Accounts tab, then select Add to Apple Wallet or Add to Google Wallet.

Add a card to Apple Wallet

Get the Apple Wallet app from the App Store to add your card to Apple Wallet, if you ‌don’t have the app on your device.

From the Neo app

  1. Log in to the Neo app
  2. In the Accounts tab, select All
  3. Scroll down to Card management and select the card
  4. Tap Add to Apple Wallet and follow the instructions

From the Apple Wallet app

  1. Tap Add +
  2. Select Debit or Credit Card
  3. Tap Continue
  4. Scan (or input manually) the card details and follow the instructions

Add a card to Google Wallet

Get the Google Wallet app from the Google Play Store to add your card to Google Wallet, if you don’t have the app on your device.

From the Neo app

  1. Log in to the Neo app
  2. In the Accounts tab, select All
  3. Scroll down to Card management and select the card
  4. Tap Add to Google Pay and follow the instructions

From the Google Wallet app

  1. Tap Add to Wallet +
  2. Select New credit or debit card
  3. Scan (or manually input) the card details
  4. Tap Save and continue and follow the instructions

After you add a card to Google Wallet, you may be charged a small amount to verify your card. The verification transaction will come from Google, and it will disappear shortly and won’t contribute to your total balance.

Pay with Apple Pay or Google Pay

To use Apple Pay or Google Pay, use your device to tap for purchases up to $250. For transactions exceeding $250, use your physical card.

Reasons you can’t add the card to Apple Wallet or Google Wallet

If you can’t add your card to your mobile wallet, then troubleshoot the issue for these possible reasons:

Your card is frozen

If your card is frozen, then unfreeze your card before adding your card to the mobile wallet.

Pending software updates for your device

Go to your device settings to install any pending software updates. After installing the pending updates, try to add the card to your mobile wallet again.

Incorrect card details

Double-check the correct card details are captured when you add the card from Apple Wallet or Google Wallet. If you prefer, you can also add the card from the Neo app.

Card reached the maximum device limit

You can’t add the card to more than 10 devices (Apple Wallet or Google Wallet). Remove the card from one of the current devices before you try to add the card to your mobile wallet again. 

Chat with us if you still have issues ‌adding your card to mobile wallet. Our team can help you resolve the issue.

Other wallet apps aren’t supported

You can’t add the card to any other digital wallet other than Apple Wallet or Google Wallet at this time.

Country or region doesn't support mobile wallets

You can’t add your card to a mobile wallet from a country where ‌Apple Pay or Google Pay is not available due to country or region limitations.

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