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Activate your physical card

  • Updated

When you receive your card in the mail, activate your physical card online. Go to Activate and enter your card number, valid thru date, CVC, and the PIN you set up when you ordered your card.

Activate your card online

Go to Activate to activate your new card. You can also log in to your Neo account to activate your card. If it’s your first time ‌logging in, you may need to reset your Neo account password.

Neo app

  1. Log in to the Neo app
  2. In the Accounts tab, select All 
  3. Scroll down to see Card management and select your card
  4. Tap Activate and input the CVC and valid thru date to activate your physical card

Web

  1. Log in to member.neofinancial.com
  2. Click on Cards from the left side menu
  3. Click on the side arrows to select your card
  4. Select Activate and input the CVC and valid thru date to activate your physical card

To make your first transaction with your physical card, insert your card into the payment machine and enter your 4-digit PIN.

Activate without logging in

To activate your physical card without logging in, you’ll need your card details and the 4-digit PIN for your card. 

  1. Go to Activate
  2. Input your card number, valid thru date, CVC, and 4-digit PIN
  3. Select Continue to activate your physical card

If you don’t remember your 4-digit PIN, then log in to your Neo account to activate your physical card and view your PIN.

Having trouble activating your physical card?

If you’ve inputted incorrect card details 3 times or the incorrect 4-digit PIN for your card during activation, your card will be locked for 24 hours. 

Wait 24 hours after your last activation attempt before trying to activate your card again or contact us to get help with activating your card

In the meantime, you can view your virtual card details to make online purchases or add your card to the mobile wallet to make in-store purchases.

If you’re using your mobile wallet, the tap limit is $250.

Using your card for the first time

For your first purchase with your card, you’ll need to insert the card and use your PIN. 

View your PIN

Your PIN was set when you ordered the card. If you don’t remember the number, here’s how to view your PIN

 

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