You can activate a Neo Card™️, Neo Money™️ card, or Hudson's Bay Mastercard® online or with the Neo app.
How to activate a physical card
If you've received your physical card, log in to activate it. Activate your card
Neo app
- Log in to the Neo app on your mobile device
- Go to the Home tab, scroll down, and select your card
- Select Activate physical card and tap Activate
- Enter the CVC and Valid-Thru date
Web
- Go to member.neofinancial.com and log in to your account
- Select Cards from the side menu
- Select Activate physical card and click Activate
- Enter the CVC and Valid-Thru date
If you haven’t logged in to your Neo account before, you may need to create a password. Here’s how to log in to your account.
For your security, your physical card has a new CVC and expiry date than the virtual card you were provided when you applied.
Activating and using physical cards
Receiving your physical card
It can take up to 15 business days to receive your physical card. You can view your card’s expected delivery dates in the Neo app or online. Just go to the Cards tab to see the expected delivery dates.
If you haven’t received your physical card in 15 standard business days since requesting the card, contact us.
Setting the PIN for your card
You set the PIN when you applied for the card. If you don’t remember the number, here’s how to view your PIN.
Using your physical card for the first time
For your first purchase with your card, you’ll need to insert the card and use your PIN.
You can turn off tap payments or online transactions from your card’s settings.
