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Forgot the PIN for your card

  • Updated

If you forgot your PIN, view your PIN from the Neo app or website.

Forgot your PIN?

View your PIN or change your PIN by going to the Accounts tab in the Neo app or go to Cards on the web. If you can’t log in, reset your Neo account password.

Neo app

  • Log in to the Neo app
  • In the Accounts tab, go to All
  • Scroll down and select your card
  • Tap Settings, then select View your PIN
  • Enter your Neo account password to view your PIN

Web

  • Log in at member.neofinancial.com
  • Click on Cards from the left side menu
  • Click on the arrows to select your card
  • Scroll down to Security & Help and select View your PIN
  • Enter your Neo account password to view your PIN

3 failed attempts to set up a new PIN will lock your Neo account for 24 hours.

Change your PIN

To change your PIN, go to the Neo app or website. Here’s a step-by-step guide to change your PIN.

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