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What to do if an account holder passes away?

  • Updated

In the event that a customer passes away, we will require some documents and information to proceed.

You can give us a call at 1 (866) 322-4427 between 7 a.m. to 8 p.m. MT and a Specialist can assist you.

Required documentation

To complete verification and close an account, we’ll ask for some documents. 

To begin the account closure process, you will need the following:

  • A scanned copy of the full front and back of your government-issued ID
  • Notarized proof of death

Documentation requirements aren’t limited to this. It’s likely additional documents will be requested.

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