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Close your account

  • Updated

Did you know that you don’t need a minimum balance or spend to keep your accounts active at Neo? Keep your accounts open to reap better rewards. If you choose to close your account, then you may be do so through the Neo app or website.

Close your credit account

Ensure there's no balance on the account before you close it. 

You can consider temporarily freezing your card or managing your card settings if you don’t want to use your card for a while but don’t want to close your account. 

To continue, you can close your credit account on the Neo app or website. 

Neo app

  1. Log in to the Neo app
  2. On the Account tabs, select Credit 
  3. Select the account you want to close 
  4. Tap Details
  5. Select Close account and follow the on-screen instructions

Web

  1. Log in to member.neofinancial.com
  2. Select Credit from the left-side menu
  3. Select the account you'd like to close
  4. Click on the three dots in the top-right corner
  5. Select Close Account and follow the on-screen instructions

If you have a negative balance (overpayments or refunds) on your account, chat with us and we can ensure your funds are sent to you.

Close your secured credit account

You can withdraw your security fund when closing your account as long as there is no outstanding balance on your account.

Neo app

  1. Log in to the Neo app
  2. On the Account tabs, select Credit 
  3. Select the account you want to close 
  4. Tap Details
  5. Select Close account and follow the on-screen instructions

Web

  1. Log in to member.neofinancial.com
  2. Select Credit from the left-side menu
  3. Select the account you'd like to close
  4. Click on the three dots in the top-right corner
  5. Select Close Account and follow the on-screen instructions

Close your Neo Everyday account

To close a Neo Everyday account, transfer all funds out of the account and then contact us. Neo Everyday accounts can only be closed if:

  • Funds, including any accrued interest, are withdrawn to a Neo High-Interest Savings account or an external bank
  • There aren’t any pending deposits
  • The account balance is $0

Chat with us to request ‌our team to close your Neo Everyday account. It may take a few days for your account to be closed.

After a Neo Everyday account is closed

You can still view the statements and tax forms for a closed Neo Everyday account. Any deposits to the account will be declined and the funds will be returned to the original account.

Close your Neo High-Interest Savings account

You can close a Neo High-Interest Savings account from the Neo app or website. To close a Neo HISA, first make sure that:

  • Your account balance isn’t less than $0.00
  • Your account balance is below $1,000
  • There aren’t any pending transactions 

You’ll need to withdraw any remaining balance to another Neo Money account or an external bank.

Neo app

  1. Log in to the Neo app
  2. In the Accounts tab, select Money
  3. Select your account, then tap Details
  4. Select Close account and follow the on-screen instructions

Web

  1. Log in to member.neofinancial.com
  2. Select Money from the left-side menu
  3. Select your account, then click on the three-dot icon
  4. Select Close account and follow the on-screen instructions

After a Neo High-Interest Savings account is closed

You can still view the statements and tax forms for a closed Neo High-Interest Savings account. Any deposits to the account will be declined and the funds will be returned to the original account.

Request for deleting account data

If you want your account information deleted, look at the requirements to request deletion of your data. For legal reasons, our Specialists won’t be able to request data deletion unless you meet the requirements.

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