Deliveries of cards and paper statements are no longer delayed due to the recent Canada Post service disruption.
A Canada Post service disruption started on September 25, 2025. Due to the service disruption, mail deliveries of cards and paper statements was delayed.
If you're expecting a card or paper statement, you can securely access your virtual card or digital statements through your Neo account.
Card delivery delays
If you recently applied for a new card or requested a replacement card, mail delivery of your physical card was delayed due to the service disruption.
You can still view your virtual card for online purchases or add your card to your mobile wallet to make purchases using tap.
Paper statement delivery delays
If you receive paper statements for your credit card, mail delivery of paper statements was delayed due to the service disruption. Please note that you are responsible for continuing to make your payments by making at least your minimum payments for each statement.
Log in to your Neo account to view your digital credit card statements.