Skip to main content

Credit card payment assistance

  • Updated

If you’re experiencing financial hardship or need help making your monthly payments, payment assistance may be available for your Neo credit card. 

Neo has personalized payment options that can help you get back on track with your payments. 

Our team is available to help you explore your options. Chat with our team or call us at 1-888-713-6305 (Monday to Friday, 8 AM to 9 PM ET and Saturday 9 AM to 1 PM ET).

Options for payment and assistance 

If you’re having difficulty making payments, contact us. We’re happy to explore your options together.

Make a payment if you can

You can make a payment to your credit card from an external account or a Neo Money account. 

Pay the minimum payment

By making the minimum payment, you’ll keep your account and card active.

Make a partial payment

Some payments are better than no payments. To keep your account and card active, stay on top of your minimum payment.

Personalized payment assistance

Neo Financial’s Payment Assistance Portal has options that match your financial situation.

Sign up for Neo’s Payment Assistance Portal

Create an account for Neo’s Payment Assistance Portal to view your personalized payment options. 

Contact us to get payment assistance options.

Contact us

If you’re unsure which option is right for you, our team is happy to help. 

Call us at 1-888-713-6305 (Monday to Friday, 8 AM to 9 PM ET and Saturday 9 AM to 1 PM ET).

Need more assistance?

Here are articles for answers to common issues.

Was this article helpful?

Have more questions?

1-855-636-2265