You can make a payment to your Neo Card™ or Hudson’s Bay Mastercard® from an external financial institution or with the Neo Money™ account.
How to make a payment from an external bank account
Use the bill pay feature to pay from an external bank account.
- Log in online to your external bank account
- Find the Bill pay or Pay a bill feature
- Use the 16-digits on your Neo Card™ or Hudson’s Bay Mastercard® as the account number
- Search the payee names for Neo Financial
- Type the amount you want to pay
- Submit the payment
For in-person or telephone banking, you’ll need to provide the account number (your Neo Card™ or Hudson’s Bay Mastercard® card number), payee name (Neo Financial), and amount.
If you’re unable to find Neo Financial in the list of payees, try looking for Mastercard, Neo Financial, or Neo Financial Technologies LTD./Inc.
How to make a payment from a Neo Money™ account
You can make instant payments from your Neo Money™ account to your credit card.
Neo app
- Log in to the Neo app on your mobile device
- From the Accounts tab, select the Credit box
- Tap Pay
- Select Money
- Choose an amount to pay
- Click on Transfer to complete the payment
The payment should be reflected in your credit account instantly.
Web
- Go to member.neofinancial.com and log in to your account
- From the Accounts page, select the Credit box
- Click Pay
- Select Money
- Choose an amount to pay
- Click on Continue to complete the payment
The payment should be reflected in your credit account instantly.
About payments to your credit card
Payment amount
Your current credit card balance is available in the Neo app or online. You can also view how much is owed and the minimum payment in your monthly credit card statements.
Payment processing time
If you’re paying from an external account, it usually takes 1 to 3 business days for the payment to be posted.
Do not want to wait for your payment to come through? You can make instant payments from a Neo Money™ account.
Payments from your Rewards Wallet
You can transfer the cashback in your Rewards Wallet to your Neo Credit™™ account. Transfers from your rewards wallet will lower your credit account balance, but they are not considered a payment.