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Make a payment to your credit card

  • Updated

You can make instant payments to your Neo credit cards or Hudson’s Bay Mastercard® from your Money account. Or you can make a payment from an external bank account. Experience the freedom to staying on top of your payments with Auto-Pay to avoid incurring any interest charges and overlimit fees.

How to make a payment from your Money account

Payments made from a Money account are posted instantly!

Neo app

  • Log in to the Neo app on your mobile device
  • Select the Credit option at the top of the page and select your account  
  • Tap Pay now, then select your Money account
  • Choose an amount you want to pay
  • Tap Transfer to complete your payment

Web

  • Go to member.neofinancial.com and log in to your account
  • Select Credit from the side menu and select your credit account
  • Click on Pay now, then select your Money account
  • Choose an amount you want to pay
  • Click on Continue to complete your payment

How to make a payment from your external bank account

Payment made from an external bank account may take up to 3 business days (excluding statutory holidays) to be posted. It’s recommended to initiate a payment well before the minimum payment due date.

Neo app

  • Log in to the Neo app on your mobile device
  • Go to the Accounts tab, swipe to view Credit, and select your credit account
  • Tap Pay now, then select Pay now, then select Pay from an external bank account
  • Follow the remaining instructions to finish your payment

Web

  • Go to member.neofinancial.com and log in to your account
  • Select Credit from the side menu and select your credit account
  • Click on Pay now, then select Pay from an external bank account
  • Follow the remaining instructions to finish your payment

If you wish to pay externally from your bank account, you’ll need to provide the account number (your credit card number), payee name, and amount to make a bill payment.

Payee name

For your Neo Credit card or Hudson's Bay Mastercard®, the payee nameis Neo Financial; Neo Financial Technologies LTD./Inc. or Mastercard, Neo Financial. This will depend on who you bank with.

If you have a World Elite® Mastercard®, the payee name is Neo Financial World Elite

If Neo Financial World Elite isn't available, please call your bank and ask them to add it. Since this is a newer card, some banks are still adding this payee.

More ways to make a payment

Paying using your cashback

You can transfer the cashback from your Rewards Wallet to your credit account. This can help you to lower your balance to maintain a healthy credit-utilization ratio, but payments using cashback aren’t counted towards a minimum payment. This means you'll need to initiate a minimum payment using your Neo Money account or external bank account if you pay your balance using cashback.

 

Interest charges and fees

Interest charges

We understand that unexpected circumstances can happen to anyone, but don’t let a late or missed minimum payment drain your wallet because it could result in interest charges and other fees.

Set up Auto-Pay to enjoy the stress-free payment experience making it easy for you to stay organized and in control.

Overlimit fees

Exceeding your credit limit can result in fees, and this may put a strain on your finances. It’s crucial to stay proactive and monitor your spending to avoid going over your credit limit so that you don’t incur an overlimit fee. 

Here’s an article about overlimit fee and how you can do to avoid them.

The overlimit fee doesn't apply if you’re residing in Quebec.

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