You can update your email, phone number, or address directly from your Neo profile. Chat with us to change other information (like your legal name, SIN, or tax details).
Note: If you accidentally entered incorrect information during an application (such as your name, date of birth, or income), chat with us to update your info and restart your application.
Go to your personal details
Your personal details are in the account settings in your Neo profile.
Neo app
Log in to the Neo app
Tap the Profile icon (top right corner)
Select Personal details
Web
Log in to member.neofinancial.com
Click the Profile icon (top right corner) and select Account
Click Personal Details
Update your email address
To update the email address associated with your Neo account, you first have to add a secondary email. After you add a secondary email, you can set the secondary email as your new primary email.
Neo app
Go to your Neo profile (in the Accounts tab, tap the Profile icon)
Tap Add a secondary email
Enter your new email and tap Continue
Enter the 6-digit code sent to your email
Tap the Secondary email
Select Make primary email
Web
Go to your Neo profile
Click on Add a secondary email
Enter your new email and click on Continue
Enter the 6-digit code sent to your email
Select Edit next to secondary email
Click on Make primary email
Update your phone number
You can update your phone number from your Neo profile. You’ll have to verify your new phone number by receiving a text message with a 6-digit code.
Note: If you can’t log in to your Neo account because you no longer have access to your phone number, call us to log in to your Neo account.
Update your home address
You can update your home address from your Neo profile.
Update your mailing address
Chat with us to update your mailing address.
Contact us to update other personal details
Chat with us to change your SIN, update your legal name, or change other personal details not listed in your Neo profile.
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Reach out for support
Start a chat with our virtual assistant or live Specialist.