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Request to delete account data

  • Updated

At Neo, we value transparency and want to be upfront about how we manage data. Due to government regulations, we’re required to retain account data for five years. Our top priority is to safeguard your account data. Whether you are a current Neo member or you have ended your relationship with us, we’ll protect your account data.

Your data is retained for five years

Government regulations, including anti-money laundering laws, require us to keep your account data for at least five years. Rest assured, we’re dedicated to safeguarding the confidentiality and privacy of your account information at all times.

Our stringent security protocols ensure the safety and privacy of all data, and we always maintain its confidentiality and integrity.

Deleting your account data

If you’re a current Neo member or you’ve recently ended your relationship with us, we’re unable to delete your account data. We’re required by government regulations, including anti-money laundering laws, to retain your personal and account information for at least five years.

How to request for deleting your account data

You can request us to delete your account data through the chat only if you’ve a Neo profile with no product or application in progress.

Our team needs to review and approve your request before deleting your account data from our system.

Neo app

  • Log in to the Neo app on your mobile device
  • Tap the profile icon
  • Scroll down, select Contact us, and tap Chat with us

Web

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