If you're interested in getting a different credit card, you have the option to open multiple credit accounts or swap your current credit card. The steps to swap your card will depend on the card you're aiming to get.
If you’re trying to go from a secured credit card to a standard credit card, you’ll need to apply for a standard credit card.
Swap to the Neo World Elite® Mastercard
You’ll be notified on your Neo app and emailed if you're eligible to swap your current credit card for a Neo World Elite® Mastercard. Follow the link in the email or log in on the Neo app or website to swap from your current card to the Neo World Elite® Mastercard. Swapping your card doesn’t require a hard credit check.
If you swap your card:
- There'll be no changes to your credit limit and APR.
- Your billing cycle will stay the same.
- You can use the same payment information to pay your credit card from an external bank account.
- Your balance will transfer over.
- Your in-progress cashback offers will be reset.
- Any active insurance on your current card will be deactivated.
Once you’ve completed swapping your card, your old card will be deactivated. You'll receive a virtual Neo World Elite® Mastercard to use until your physical card arrives by mail.
Swap to the Neo Mastercard or Hudson’s Bay Mastercard
If you’re planning to swap between a Hudson’s Bay Mastercard and Neo Mastercard, here are some things to note:
- You can only switch your credit card every 6 months.
- Your card will be updated at the beginning of the next billing cycle.
- You’ll still have the same credit account, but your rewards type will change.
Chat with us to swap between a Hudson’s Bay Mastercard and Neo Mastercard.
Swap to the Cathay World Elite® Mastercard
To get the Cathay World Elite® Mastercard, you’ll need to apply for a new card. You can then choose to hold multiple cards or close your old account.
Swap to a standard credit card
Neo will send you an email if you're eligible for a standard credit card. To swap from a secured credit card to a standard credit card, all you need to do is apply for a new standard credit card.
Applications for standard credit cards require a credit check. If you're approved for a standard credit card, you can choose to close your secured credit card and withdraw the security funds or keep both your accounts open.