Go to the Cards on the Neo app or website to manage online, tap, chip and swipe transactions, and cash withdrawals.
Manage your transaction settings
From the Neo app or website, you can manage the following card transactions:
- Online
- Tap, chip and swipe
- Cash withdrawal
Neo app
- Log in to the Neo app
- In the Accounts tab, select All
- Scroll down to see Card management and select your card
- Tap Settings and toggle to enable or disable transaction types
Web
- Log in to member.neofinancial.com
- Click on Cards from the left side menu
- Click on the arrows to select your card
- Scroll down to see Settings and toggle to enable or disable transaction types
Transaction types you can control
From the Neo app or website, you can control to block or allow certain transaction types on your card.
Online transactions
If you block online transactions on your card, no online transactions will be approved. To enable online transactions, select your card from Cards and use the toggle in the Settings.
Pre-authorized payments won’t be blocked by disabling online transactions.
Tap, chip and swipe transactions
If you block tap, chip and swipe transactions on your card, no tap, chip and swipe transactions will be approved. To enable tap, chip and swipe transactions, select your card from Cards and use the toggle in the Settings.
Cash withdrawals
If you block cash withdrawals on your card, no ATM transaction will be approved. To enable cash withdrawals, select your card from Cards and use the toggle in the Settings.
Block a transaction from a merchant
Transactions can’t be blocked from a specific merchant. If you don’t recognize a transaction, freeze your card and report unauthorized transactions.