Get your eligible payments from the Canada Revenue Agency (CRA) deposited into your Neo account. You can quickly set up CRA direct deposit directly in the Neo app or website. This one-click setup lets you choose an eligible Neo account and securely send your details to the CRA—without leaving Neo.
Once completed, eligible CRA payments will be deposited straight into your Neo account.
Who can use this feature
To automatically set up CRA direct deposit with Neo, you must:
Have a valid Social Insurance Number (SIN)
Have filed at least one income tax return in the past
Have had an active Neo account for at least 1 month
Have a Neo Everyday or Neo Savings account
This feature isn’t available for Neo High-Interest Savings accounts
CRA payments you can receive by direct deposit
You can receive eligible payments and refunds from the CRA directly into your Neo account, including:
Income tax refunds
Canada Child Benefit
GST/HST credits
Canada Workers Benefit
For a full list of eligible payments and more information about CRA direct deposits, visit the CRA website.
How to set up CRA direct deposit in Neo
Go to your profile settings in the Neo app or website to set up a CRA direct deposit. Neo will then submit your information to the CRA.
Neo app
Log in to the Neo app
Tap the Profile icon (top right corner)
Select CRA direct deposit
Select the account you want to receive payments from the CRA
Web
Log in to member.neofinancial.com
Click the Profile icon (top right corner)
Select CRA direct deposit
Select the account you want to receive payments from the CRA
After your info is sent to the CRA
It usually takes 1 to 2 business days for the CRA to update your direct deposit information.
The CRA will email you when your direct deposit information is updated. You can confirm your direct deposit information by:
Calling the CRA at 1-800-959-8281
After you submit your information, you won’t be able to cancel your request to update your direct deposit information with the CRA. You’ll need to log in to your CRA account to update your direct deposit information or contact the CRA. If you want to set up your CRA direct deposit with a different Neo account, you can set up your CRA direct deposit again 2 days after you last set it up through Neo.
Need help setting up your CRA direct deposit?
If you have questions about setting up CRA direct deposit in Neo, chat with us in the app.
For questions about payments, eligibility, or cancellations, contact the CRA directly (1-800-959-8281).
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