We're updating the support chat in the Neo app and website to make it easier to track support requests and your conversations with our Specialists. The update will roll out automatically.
What's new
It will now be easier to view and manage chat conversations with our Specialists and support requests.
Organized conversations: Each topic gets its own thread, so nothing gets buried in a long chat.
Real-time status updates: Check the status of your support requests anytime—no need to follow up.
What you'll notice
When you start a chat in the Neo app or website, you'll see the updated experience. The updates will roll out in stages, so not everyone will see it at the same time.
Have a question or noticed something unexpected?
Chat in through the Neo app or share feedback in-app. We'd love to hear from you!
⭐️ Want another perspective? Ask our Neo Community
Post questions, find answers, and connect with community experts.
Reach out for support
Start a chat with our virtual assistant or live Specialist.