It’s a frustrating experience to deal with a lost or damaged order. If you didn’t get your Neo Store order or it got damaged in transit, you can report it to us for a resolution.
How to report a lost or damaged order
You can chat with us to report a lost or damaged order. Your request will be reviewed by our team, and they will contact you by email to update you or offer a refund.
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Reach out for support
Start a chat with our virtual assistant or live Specialist.