If you were expecting to receive rewards or cashback from a purchase but didn’t receive them, you can report missing the rewards. Go to the transaction and select Report issue to report missing rewards.
Report missing cashback
You can report missing cashback from the Neo app or website. View Neo’s cashback partners to ensure your purchase is eligible for cashback.
Neo app
- Log in to the Neo app
- In the Accounts tab, select Credit or Money and select your account
- Select the transaction you want to report for missing cashback
- Tap Report issue and follow the instructions
Web
- Log in to member.neofinancial.com
- Click on the Credit or Money from the side menu and select your account
- Select the transaction you want to report for missing cashback
- Click on Report issue and follow the instructions
Problems with Hudson’s Bay Rewards points
Hudson’s Bay Rewards points are earned from eligible purchases made with the Hudson’s Bay Mastercard.
Report missing Hudson’s Bay First Day Discount
Chat with us if you missed your First Day Discount for eligible purchases at Hudson’s Bay.
Report missing Hudson’s Bay Rewards points
Contact Hudson's Bay Rewards at 1 (800) 844-8131 or 1 (866) 923-9637 (for VIP members only) if you’re missing Hudson’s Bay Rewards points.
Problems with Cathay Pacific Asia Miles
Asia Miles are earned from eligible purchases made with the Cathay World Elite® Mastercard.
Report missing Asia Miles
Chat with us if you are missing Asia Miles.