On June 27, 2024, your Neo Money™ account provided by Concentra Bank became a Neo Everyday account provided by Peoples Bank of Canada. This change has expanded our offerings to you, including a new bill pay service with over 14,000 payees.
As part of this update, your scheduled bill payments to some payees may be disabled. Here’s how you can set up bill payments or pay your bills through Neo.
Steps you need to take
To avoid an interruption in your scheduled bill payments as of June 27, 2024, set up your bill payments now. If you can’t find your bill payees, Neo offers other ways to pay your bills.
American Express isn’t available as a bill payee. Please use other payment methods Neo offers to pay bills.
Set up your bill payments
From the Neo app or website, you can set up your bill payments.
Neo app
- Log in to the Neo app
- Tap Payments, select Pay a bill, then Select a payee
- Tap Add a payee and search for a bill payee (organization)
Web
- Log in to member.neofinancial.com
- Click on Payments and select Pay a bill from the left-side menu
- Search for a bill payee (organization)
Other ways to pay your bills
If you can’t find your bill payees, here are other ways to pay your bills.
Set up pre-authorized debits
To continue paying with your pre-authorized debits, provide your account details to your bill payee. Download the PDF with your Neo Everyday account details (account number, transit number, and institution number) by selecting your account from the Money tab.
Get the step-by-step guide to set up pre-authorized debits on your Neo Everyday account.
Pay with your Neo Money™ card or credit card
Use your Neo Money™ card or Neo Credit card to pay your bills. If you don’t have one, get a Neo Money™ card or Neo Credit card from the Neo app or website.
Get the step-by-step guide to sign up for a Neo Money card™ or a sign up for a Neo Credit card.
Send an Interac e-Transfer® to your bill payees
If your bill payees accept Interac e-Transfer, use your Neo Everyday account to send transfers. If you don’t have a Neo Everyday account, sign up on the Neo app or website.
Get the step-by-step guide to sign up for a Neo Everyday account.
Contact your payee to confirm if they can accept Interac e-Transfer® as a payment method.