We made some improvements to make it easier to view your rewards and manage your credit account.
Get a quick summary of your rewards
You can now view the benefits you get from your card and your in-progress offers in one place! Go to Rewards in the Neo app for an overview of the rewards you can earn and the offers near you.
Easily report unauthorized transactions
If you notice there are purchases made with your card that you don’t recognize, you can now easily report unauthorized transactions and secure your card directly from the Neo app or website.
To report unauthorized transactions, go to the transaction and select Report issue. You can submit a report and replace your card, and then our team will review the transactions.
Simpler minimum payments
Your minimum payment for each statement is being simplified. Previously, minimum payments included an amount of $10 or 2% of your total statement balance (whichever was greater). Now, this amount will be $10 or your entire balance (whichever is lower). Any amount that exceeds your credit limit will also no longer be included in the calculation of your minimum payment.
Here’s how minimum payments are now calculated for cardholders that are not in Quebec:
- $10 or the current balance (whichever is lower)
- Plus all outstanding interest charges and other fees (like annual fees, overlimit fees, or cash advance fees)
- Plus any amount that is overdue
Here’s how minimum payments are now calculated for cardholders that are in Quebec:
- $10 or 5% of the balance (whichever is greater)
- Plus all outstanding interest charges and other fees (like annual fees, overlimit fees, or cash advance fees)
- Plus any amount that is overdue