If you’re having difficulty paying your credit card, Neo may have a monthly payment assistance for your credit card to help you get back on track with your payments. You can chat with us to explore if there are any payment arrangements available for you.
How do the personalized payment options work?
If you can’t keep up with your credit card payments and your card is eligible for personalized payments options, Neo will send you an email with some payment options. Once you accept the payment option, you’re able to manage the payment assistance from the Neo app.
Didn’t get a personalized payment option from Neo?
We'll email you if your card is eligible for payment arrangements. If you're looking for payment assistance but didn't get an email, you can chat with us to explore your options.
How to keep your account in good standing
The best way to keep your account in good standing is to pay your credit card in full and on time every month. You will need to make at least the minimum payment to keep your account in good standing. Pay your credit card from your Neo Everyday account or a linked account.
Need more assistance?
Here are articles for answers to common issues related to credit card payments.