Neo Financial

Accounts

Get your eligible payments from the Canada Revenue Agency (CRA) deposited into your Neo account. You can quickly set up CRA direct deposit...

Deposit your CRA payments into your Neo account

Currently, Neo only offers accounts and credit cards for personal use. We're exploring adding features for businesses in the future, so ke...

Business accounts at Neo

If we detect suspicious activity in your account, we may temporarily restrict certain actions to protect your funds and block any harmful ...

Restore a restricted account

The Neo Savings account offers one of Canada’s top interest rates. You can unlock higher savings rate by getting a Neo membership, or you ...

Interest rates for the Neo Savings account

The Neo Savings account is the latest evolution of the Neo High-Interest Savings account. New High-Interest Savings accounts can no longer...

Get a Neo Savings account

Neo Savings accounts are available as personal accounts or joint accounts. You can add up to 1 person (like a family member, friend, or so...

Add a co-owner to a Neo Savings account

A dormant account means your Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings accounts isn't active, but you can stil...

Locked or dormant accounts

Seamlessly move money within Canada from your external bank to your Neo account. After you link a bank account, you can deposit up to $100...

Link a bank account to Neo

Neo's accounts currently don’t offer overdrafts. Use your available balance to make bill payments, Interac e-Transfer® payments, or purcha...

Overdrafts for Neo accounts

Deposits held in Neo Chequing, Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts are eligible for Canadian Deposit Insuran...

CDIC deposit protection for Neo accounts

Your Neo Chequing, Neo Everyday account, Neo Savings account, and Neo High-Interest Savings account details include your account, institut...

Find your account details

You can view the balances of your Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts on the Neo app or website. Go to Money...

View the balance of your Neo Money accounts

Grow your money with less effort by putting your savings on autopilot. Auto-Save allows you to set a date and frequency so your money is a...

Auto-Save for Neo Money accounts

You can set up Autodeposit for Interac e-Transfer® payments to your Neo Everyday account.
Autodeposit makes receiving Interac e-Transfer® ...

Set up Autodeposit for Interac e-Transfer®

Add or remove payees for bill payments or Interac e-Transfer® from the Payments tab in the Neo app or website.How to add a payee for bill ...

Manage payees for bill payments or Interac e-Transfer

Your kids can start developing smart money habits by managing their own account. As your kids save, spend, and earn rewards, they prepare ...

Guide for parents on youth accounts

Access your account details and set up Auto-Save to deposit money on autopilot.

Account management

Auto-Refill automatically adds money to a Neo Chequing or Neo Everyday account whenever your balance drops below a set amount. The funds a...

Set up Auto-Refill for the Neo Chequing or Neo Everyday account

If you have sent an Interac e-Transfer® request and the transfer doesn’t deposit into the contact’s (recipient) account, Neo will automati...

Expired or declined Interac e-Transfer requests

If your electronic funds transfer (EFT) to or from your Neo Everyday, Neo Savings account, or Neo High-Interest Savings account has failed...

Troubleshoot issues with your transfers

Direct deposits (also known as EFTs or electronic fund transfers) can be made to your Neo Everyday, Neo Savings, and Neo High-Interest Sav...

Set up direct deposits to your Neo Money accounts

Currently, Neo doesn't offer cheques. We also currently don't have cheque deposits at ATMs or cheque deposits with the Neo app or website....

Cheques and cheque deposits

You can use the Neo Chequing or Neo Everyday account to pay bills. Go to the Payments tab in the Neo app or website and select Pay a bill ...

Pay bills from your Neo account

To move funds into or out of Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts, link an external bank account. If you have...

Move funds into Neo Money accounts

Forget about due dates and missed payments! Set up pre-authorized bill payments from Neo Everyday account by sharing your account details ...

Set up pre-authorized bill payments

Quickly transfer money to and from a Neo Chequing or Neo Everyday account with Interac e-Transfer®. You can request money from yourself to...

Send or receive an Interac e-Transfer®

When an Interac e-Transfer® is sent, it can take up to 30 minutes for the recipient to receive a notification to their phone or email. Int...

How long do Interac e-Transfers® take?

If you’ve made a mistake or changed your mind, you can cancel a pending Interac e-Transfer before the recipient accepts it. However, if th...

Cancel an Interac e-Transfer®

Currently, Neo's accounts don’t support international transfers.
Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts don’t h...

International transfers with Neo accounts

Set up direct deposits, withdraw funds, or move money between your accounts.

Transfer and payments

You can generate account statements on demand for your Neo Chequing, Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts. Ac...

View your account statements and transactions

Understand your statements, balance, and Neo Money™ card transactions.

Statement and transactions

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