Add or remove payees for bill payments or Interac e-Transfer® from the Payments tab in the Neo app or website.
How to add a payee for bill payments
To add a payee for bill payments, go to the Payments tab and select Pay a bill on the Neo app or website. Pay bills from your Neo Everyday account after adding a payee.
Neo app
Log in to the Neo app
Tap Payments and select Pay a bill
Select a payee, then tap Add a payee
Web
Log in to member.neofinancial.com
Click on Payments and select Pay a bill from the left-side menu
Select Search for a payee, then click on Add a payee
Note: You can’t pay bills from a Neo Savings account or Neo High-Interest Savings account.
How to remove a payee for bill payments
To remove a payee for bill payments, go to the Payments and select Manage payees on the Neo app or website.
Neo app
Log in to the Neo app
Tap Payments
Tap See all (besides Recent payees)
Select Bills
Select the payee and tap the three dots icon
Tap Delete
Web
Log in to member.neofinancial.com
Click on Payments from the left-side menu
Click on Manage payees, then select Bills
Select the payee and click on the three dots icon
Select Delete
How to add a contact for Interac e-Transfer®
To add a contact for Interac e-Transfer®, go to the Payments tab, select See all (on the Neo app) or Show all (on the website) then select Add a contact. Send or receive an Interac e-Transfer® after adding a contact.
Neo app
Log in to the Neo app
Tap Payments and select See all
Tap Add a contact then select Create or Import from phone
Web
Log in to member.neofinancial.com
Click on Payments from the left-side menu
Click on Manage payees, then select Add a contact
How to remove a contact for Interac e-Transfer®
To remove a contact for Interac e-Transfer®, go to the Payments tab, select See all (on the Neo app) or Show all (on the website).
Neo app
Log in to the Neo app
Tap Payments and select See all
Tap the contact name and select the three dots icon
Tap Delete
Web
Log in to member.neofinancial.com
Click on Payments from the left-side menu
Click on Manage payees, then select the contact name
Click on the three dots icon and select Delete
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