If you’ve made a mistake or changed your mind, you can cancel a pending Interac e-Transfer before the recipient accepts it. However, if the recipient is registered for Autodeposit, you won’t be able to cancel the request.
Deposited Interac e-Transfer®
In case the Interac e-Transfer® was deposited, the issue will have to be resolved with the recipient as the Interac e-Transfer® can’t be cancelled anymore.
Cancel a pending Interac e-Transfer®
You can cancel an Interac e-Transfer® from the Neo app or website.
Neo app
Log in to the Neo app
Tap Payments
Under In Progress, select your transfer and tap Cancel
Web
Log in to member.neofinancial.com
Click on Payment from the left-side menu
Under Pending, select your transfer and click on Cancel
Can’t cancel an Interac e-Transfer?
If you can’t cancel an Interac e-Transfer and the request is showing as pending, here are a few possible reasons why:
Deposit underway
If the recipient’s bank has accepted the Interac e-Transfer, you can’t cancel the request.
Interac e-Transfer on hold
If an Interac e-Transfer is on hold due to additional security review or other issues, your e-Transfer status may show as pending. You won’t be able to cancel the request.
⭐️ Want another perspective? Ask our Neo Community
Post questions, find answers, and connect with community experts.
Reach out for support
Start a chat with our virtual assistant or live Specialist.