There are a few easy ways to pay your Neo credit card. The fastest option is an instant payment from your Neo Everyday account. If you don't have a Neo Everyday account, you can also pay from a linked bank account or another financial institution.

Pay for your credit card statement in 3 different ways:

If you cash out cashback to your credit account, you'll need to make a minimum payment to keep your credit card in good standing.

Pay for your credit card from an external bank by adding your card to your payee list for ‌one-time or recurring payments. Payments made from an external bank can take up to 3 business days to be posted to your credit account.

Use your Neo Everyday account to pay for your credit card in real-time.

Here’s a step-by-step video guide on how to pay for your credit card from an external bank.

To add Neo Financial to your payee list, you’ll need two details:

Search for the following payee names.

If you're unsure, confirm the payee name with your external bank.

Use your 16-digit credit card number as your account number for the payment.

To pay your credit card from an external bank, use the following steps:

Go to Credit, then choose your account to view your outstanding balance and minimum payment due.

You can make an instant payment to your credit from your Neo Everyday account. Select Pay and choose the amount you want to pay in your credit account from Credit on the Neo app or website.

Cash out cashback to your credit card to lower your total balance, but cashback doesn’t count towards your credit card minimum payment. Make a minimum payment to keep your credit account in good standing.

If you've swapped your credit card to a new type, then payments to your old card number will still be received. You can continue using your existing card number to make payments, or you can use the new card number to make payments to your account. Go to your virtual card details to view your card number (account number).

If you’ve made a payment to a closed credit account from an external bank, contact your bank to request a payment reversal. Neo can’t initiate the reversal and payments reversals may take up to 6 weeks to process.

If you receive a refund from a merchant, you’ll still need to pay your credit card because refunds aren’t considered a payment toward your credit account. To keep your credit account in good standing, you must make at least the minimum payment.

To avoid credit card fees (including interest fees and overlimit fees), pay your full credit card statement before the minimum payment due date. The due date ends at midnight in your local time.

To avoid interest fees on your credit card, pay the full statement balance and never miss to pay the minimum payment before the payment due date. Enable Auto-Pay in your credit account from Credit on the Neo app or website to automate payments from Neo Everyday account.

Here’s a step-by-step guide to setting up Auto-Pay for your credit card.

To avoid overlimit fees on your credit card, never exceed your credit limit. Learn more about how overlimit fees work and get tips to avoid overlimit fees.
​