Pay bills from your Neo Everyday account

You can use the Neo Everyday account to pay bills. Go to the Payments tab in the Neo app or website and select Pay a bill to add a new bill payee and complete your bill payments.

Step 1: Add a bill payee

To add a bill payee, go to the Payments tab, select Pay a bill then select Add a payee on the Neo app or website. If your payee is American Express (AMEX), then use a different payment method.

Here’s a step-by-step guide to managing payees for bill payments.

American Express (AMEX) isn’t currently available as a bill payee.

Step 2: Pay a bill

To pay a bill from your Neo Everyday account, go to the Payments tab and select Pay a bill on the Neo app or website. If your bill payment is recurring, schedule at least 5 business days before the due date to ensure your payee receives the payment on time.

Neo app

1. Log in to the Neo app
2. Tap Payments then select Pay a bill
3. Enter the amount
4. Select a payee
5. Tap Review and confirm the payment

Web

1. Log in to member.neofinancial.com
2. Click on Pay a bills from the Payments in the left-side menu
3. Select a payee
4. Enter the amount
5. Click on Review and confirm the payment

You can only pay bills from a Neo Everyday account (and not a Neo High-Interest Savings account).

No fees for bill payments

The Neo Everyday account has no fees for making bill payments to your payees.

You will not receive a bill payment reference number

After paying bills from your Neo Everyday account, you will not receive a bill payment reference (confirmation) number. If you need ‌proof of bill payment, view your Neo Everyday account statements and transactions on the Neo app or website.

You can't cancel an in progress bill payment

Once you initiate a bill payment from your Neo Everyday account and pay the wrong payee, it can't be cancelled. Contact the service provider to request a refund.