Neo Financial

Make contactless payments by adding your card to Apple Pay or Google Pay mobile wallets.

Add a card to your mobile wallet

Learn how to activate your physical card to begin making purchases in-store, online, and via mobile wallet.

Activate your physical card

Access your digital card details to make purchases online and in-store using your mobile wallet.

View your virtual card

Track your card shipment or request a replacement if your physical card is delayed.

Card didn’t arrive

Find your current PIN or set a new one to resume using your card.

Forgot the PIN for your card

Find your current card PIN in the Neo app or website.

View the PIN for your card

Update your card's PIN directly in your Neo Account.

Change the PIN for your card

Discover how to activate and use your JA Money card designed to help young Canadians build healthy financial habits.

Get started with the JA Money card

Discover which accounts support additional cardholders and joint accounts.

Additional cards and joint accounts

Activate your physical card, set up Apple or Google Wallet, or view your virtual card details to make online purchases.

Getting your new card

Legal

Avis juridiques

Privacy Policy

Confidentialité

Terms & Conditions

Conditions

Go to neofinancial.com

Community

Blog

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Français (Canada)

English

url(https://downloads.intercomcdn.com/i/o/aopog946/879724/7aae914f107b890de46278488605/380fd198629ad5b1a081fc46948fac4f.png)