A dormant account means your Neo Money™ accounts (including Neo Everyday and Neo High-Interest Savings accounts) aren't active, but you can still access the account. If there's been no transaction activity in the account for 24 months, your account may be considered dormant.
If you’re unable to access your Neo Money™ account (Neo Everyday account or Neo HISA) then your account may be locked. Chat with us for assistance with your locked account or get help if you can’t log in to your account.
Dormant Neo Money™ accounts
If you have a Neo Money™ account (including Neo Everyday account or Neo HISA) account that might become dormant, you may receive an email or a letter in the mail. You can still log in and access your account.
Why do accounts go dormant?
It’s a regulatory requirement to classify an account as dormant if there haven’t been any transactions in the previous 24 months.
What happens if your Neo Money™ account is dormant?
You won’t incur fees if your Neo Money™ account (including Neo Everyday account or Neo HISA) is inactive (dormant).
Re-activate your Neo Money™ account
Here are the two ways to reactivate your account.
- Add or withdraw funds from your account
- Chat with us. Our Specialists can help
Locked Neo Money™ accounts
Neo Money™ account (including Neo Everyday account or Neo HISA) may be locked for fraud prevention or security concerns. Chat with us if you have a locked Neo Money™ account or get help logging in to your Neo account if you can’t log in.